BJC Health Systems
November 2002 to December 2014
When joining BJC in 2002 my primary responsibilities were working the Technician trouble Incident queue. This was the quickest way for a Technician to learn the main BJC/Washington University's campus. After a year of working the Incident queue I was transitioned over to being assigned designated buildings for completing work orders (daily moves, adds and changes). This included new phone installation, basic Avaya phone programming, voice mail programming, emergency phone installation and other various Telecom related hardware. I was later designated as the Technician assigned to Capital Projects, PDC Design and Construction. My responsibility was to work close with the Senior Analyst to receive floor plans and run sheets to be used for phone placement. Capital projects included new building construction and existing building remodeling.
TECHNICIAN ROLES AND RESPONSIBILITIES
-
Maintenance of Cable records which includes:
-
Database management of cable pairs
-
Proper labeling/identification
-
-
System Back-ups.
-
System maintenance.
-
Coordination of cable installs with Customers/Vendors.
-
Inventory management which include maintenance of a single database that identifies items to be; repaired, traded in, disposed of or sold which include:
-
-
Telephone sets.
-
Tools
-
System hardware
-
Miscellaneous hardware
-
-
Moves, Add’s and Changes (MAC’s) of “5” phones or less.
-
MDF/IDF Maintenance which includes cleanup of rooms and monthly report out.
-
Project support which includes:
-
MAC’s
-
Attending meetings and providing support documentation
-
Coordination of onsite resources at MBMC and Academic Campus
-
-
Management of Help Desk tickets and issues resolution.
-
Vendor Management ( Avaya and Nortel Maintenance providers):
-
Onsite technician management
-
Monthly review meetings
-
Quarterly meeting
-
Items to be reviewed and documented include:
-
-
Review alarms/outages for the month
-
Process improvements
-
Preventative maintenance performed
-
Maintain and review crash kit quarterly
-
-
Coordination and management of service impacting issues:
-
Point release necessary to resolve issues
-
Outage coordination and communication
-
Ruhl Communications
November 1998 to November 2002
Proficient in performing daily moves, adds and changes. Proficient in troubleshooting issues with telephones, faxes and modems along with other Telephony hardware.
-
Experienced in programming Nortel Option 11C through Option 81C PBX and Norstar Key Systems
-
Experienced in Meridian Mail
-
Installed and assisted in installation of Option 11C PBX and Norstar Key Systems
-
Installed and assisted in station cabling projects CAT3, 5 and 6
-
Installed and assisted in copper backbone from MDF to IDF, fiber backbone and coax. Installed and tested Valcom paging units, Power Fail Transfer units.
-
Performed service calls while employed by Ruhl Communications for Birk Tel., Advan Tel., B&B Communications, US Spring and AT&T. On site Technician for AT&T at General American and Advance Solutions.
Unity Sisters of Mercy Health Systems
St. Johns Mercy Medical Center, St. Lukes Hospital, St. Anthonys Hospital
October 1997 to November 1998
Proficient in performing daily moves, adds and changes. Proficient in troubleshooting issues with telephones, faxes and modems along with other Telephony hardware.
-
Experienced in programming Nortel Option 11C.
-
Experienced in Meridian Mail